Please read the following and go through at least the steps 1-3 before contacting the Trinet administrators.
- Check your IP settings. You should always use automatic IP address configuration.
- IPv4: DHCP
- IPv6: Stateless Address Auto-configuration (SLAAC) or DHCPv6
- If you use a router with wireless connection, please check the following from your host or with a WiFi analyser (for example a phone app):
- Your host uses 5 GHz radio. Usually there is less noise on 5 GHz frequency band and more channels available.
- Your router does not use same channels as the closest neighbours' access ports (ie. strongest signals received). If it's the case, please consider changing channels in your router.
- If your router supports only 2,4 GHz frequency band, it might be impossible to avoid overlapping channels. A router with 5 GHz support should be considered. Some guidelines for routers are in our equipment page.
- Test with another Ethernet cable (loan a cable from your flatmate)
- Plug your computer into your flatmate's Ethernet socket for testing
- Plug your flatmate's computer into your Ethernet socket for testing
- Important in case of degraded performance or high latency problems to rule out device related issues
- If it's a device related issue, please try to disable temporarily all 3rd party antivirus and/or firewall software and test again. Some antivirus software causing problems are reported in the software page.
- Your name (required)
- Your full street address including the room number (required)
- Your phone number (required)
- The wall ethernet socket number or label (highly appreciated, if such exists)
- Your computer or router MAC address, whichever is connected into the wall ethernet socket (highly appreciated)
# Windows (run at the Command Prompt): ipconfig /all netsh interface ip show route netsh interface ipv6 show route netsh interface ip show neighbors netsh interface ipv6 show neighbors netstat -e netstat -s netsh interface ipv4 show ipstats netsh interface ipv4 show tcpstats ping -n 5 184.108.40.206 ping -n 5 2001:708:30:1::2 tracert 220.127.116.11 tracert 2001:708:30:1::2 nslookup ns1.ayy.fi # macOS (run at the Terminal) ifconfig -a netstat -rn scutil --dns arp -an ndp -an netstat -i ping -c 5 18.104.22.168 ping6 -c 5 2001:708:30:1::2 traceroute 22.214.171.124 traceroute6 2001:708:30:1::2 nslookup ns1.ayy.fi # Linux ifconfig -a nmcli dev show ip route show ip -6 route show ip neigh show ip -6 neigh show ip -s link ping -c 5 126.96.36.199 ping6 -c 5 2001:708:30:1::2 traceroute 188.8.131.52 traceroute6 2001:708:30:1::2 nslookup ns1.ayy.fi